SystmOnline
Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 2 ways:
- Online
You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can now also be done via the Airmid App. - In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need. - Via email
[email protected] - Via your nominated pharmacy
- We cannot accept repeat prescription requests over the phone
- Contact us about your request
Collecting your Prescription
All prescriptions will be sent electronically to your nominated pharmacy.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Non-urgent advice: Notice
Please allow 72 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems email us using the email address above.
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery by:
- Phoning our pharmacist after 10am.
Medication Reviews
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.
You can do this in two ways.
- Phone us Monday to Friday, from 10am.
- Visit the surgery and speak with a receptionist, Monday to Friday from 10am.
Prescription Charges
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Charges
From 1 April 2019, the charges are:
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
- If you will need to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £9.35, whereas a three month PPC will cost you £30.25 and a 12 month PPC £108.10.
- PPC telephone advice line 0300 330 1341
- General Public – Buy or Renew a PPC On-line
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
Find out more about prescription charges on nhs.uk.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.